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Password Reset or Unlock Required?
ResetMe
ResetMe is T-Mobile's password reset and unlock tool. ResetMe can be used from any computer or mobile device connected to the internet that excepts USB/NFC security keys. For details see the guides below.
You can use ResetMe for your NTID, ADM, T2, and Z accounts.
MFA Registration
Need to register or modify your Microsoft Multifactor (MFA) methods? Got a new phone? You can use ResetMe to activate your own account(s) for MFA registration. Before you can use ResetMe, you need to already have your security key or Windows Hello for Business registered.
Note: Global Care users will not have access to this feature in ResetMe, please work with your Site/Login POC for MFA support.
Additional Resources
Need in-depth instructions?
- For passwords - See the How to Reset your T-Mobile account passwords with ResetMe knowledge article in Compass.
- For Microsoft MFA - See the How to Access MyTAP to Modify MFA Registration knowledge article in Compass.
Want some advice on making a good password?
Retail employees, are you looking to reset your RMS password?
Need Help? Chat with the Service Desk in Compass, call 877-878-7326, or schedule a TechExpress Appointment.